Contract Tech Support

For a fixed monthly fee per desktop, customers get a complete support service with pre-agreed service levels. This incredibly reliable and responsive service includes helpdesk, callouts, and technical, remote, and on-site support.

Features:

· Unlimited technical support on a per workstation / server basis

· Fixed monthly cost

· Pricing based on regular business hours

· Holidays, weekends and after-hours coverage add 20%

· Provides hardware, software and operating system support

· Free machine audit, including hardware, OS and applications

· Service pack / critical hot fix, critical driver alerts

· Technical advice and guidance

· Preferential rates for unsupported equipment

· Guaranteed maximum 4 hours response to callouts

· Month-by-month contract, discount for 6 and 12 month agreements

Contract Tech Support